Return & Refund Policy – PureCare

At PureCare, we are committed to providing high-quality health products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required

Due to the nature of health and personal care products, we cannot accept returns on opened or used items for hygiene and safety reasons.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Your refund will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear in your account

Non-Refundable Items

The following items cannot be refunded:

• Opened or used health products
• Gift cards (if applicable)
• Final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or refund at no extra cost.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• Original shipping costs are non-refundable

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: infostore.purecare@gmail.com

Thank you for choosing PureCare — your health and satisfaction matter to us.